Housing Performance and Systems Officer – Public Sector (Hybrid) – Lyndhurst (New Forest) Salary: £35,646 – £39,469 per annum Contract Type: Permanent Location: Lyndhurst, New Forest (occasional travel to Lymington and other remote district offices) Hybrid Working: Up to 2 days per week WFH (subject to business needs) Hours: Full-time, 37 hours per week Optima Plus Recruitment are sourcing a Housing Performance and Systems Officer on behalf of our respected public sector client based in the New Forest district. This is a fantastic opportunity to join a forward-thinking housing organisation delivering impactful services across the region. The successful candidate will become a key member of the Housing Performance & Insight Team, supporting over 5,000 homes with a strong focus on innovation, compliance, and system-led improvement. This role will contribute directly to the organisation’s digital transformation, reporting capability, and service efficiency. Key Responsibilities: * Deliver comprehensive induction training for new staff on housing systems and procedures * Support system development, feedback collection, and help implement a new line-of-business system * Create and manage SMART KPIs, reporting dashboards, and statutory submissions * Generate regular insight reports, dashboards, and performance summaries using Power BI * Con...