Role: Assistant Homeownder Services Officer Location: Eastleigh Type: Perm role Salary: £26.8k per annum Hours: 37 hours per week The role We’re excited to recruit an Assistant Homeowner Services Officer to join our Specialist Residential Services team. In this role, you’ll support and deputise for the Homeowner Services Officers, acting as the first point of contact for customers and ensuring a smooth, professional service. Key duties include managing consents and applications under lease agreements, leading QLTA and Section 20 consultations, and providing advice and training as needed. You’ll also support the team administratively and work with solicitors on Landlord Management Packs for leasehold and freehold property sales. Key Responsibilities Prepare and issue S20 and QLTA Consultation documents to homeowner customers across all regions and providing advice and training to colleagues where required. Manage and collate responses or observations to the consultation and respond within the agreed time frame. Act as the point of contact for Homecare, Asset and Procurement colleagues on major works programmes where a consultation is required. Manage all homeowner applications for consent in line with individual lease agreements, including communication with customers to provide support with lease interpretation Compile and supply landlord enquiry questionnaire packs to ...