Salary: 65,000-120,000
Enjoy the convenience of leaving directly from your home in a company-provided vehicle to your first call.
Benefits/Perks
* Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term, Accident and Critical Illness
* Employee Assistance Program (EAP)
* Paid Time Off
* Paid Holidays
* Retirement Plan
* Bonus Pay
* Paid Training
* Growth and Career Advancement Opportunities
Job Summary
Join our team today! We are currently seeking a skilled appliance repair technician who excels in delivering outstanding customer service. Immediate openings are available for experienced technicians specializing in Whirlpool Brand Service.
Responsibilities
* Meet with customers in their homes or places of business, providing a personalized and exceptional service experience.
* Engage with customers to identify service issues, explain necessary repairs, and provide estimates when required.
* Exceed performance metrics to qualify for performance incentives.
* Expertly diagnose and repair major appliances, including refrigerators, washers, dryers, stoves (gas/electric), microwave ovens, and dishwashers.
* Stay up-to-date with the latest connected technology trends in the home appliance industry and apply this knowledge to your work.
* Complete all required training courses to ensure technician competency and actively seek to remain an expert in the repair industry.
* Safely operate company vehicles when traveling to customer locations.
* Utilize handheld devices to update work orders digitally, contributing to a paperless work environment.
* Consistently deliver a superior 5-star customer experience.
Qualifications
* Enthusiastic and customer service-oriented attitude.
* Knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
* Willingness to learn and develop new skills.
* Experience with refrigeration sealed system repair.
* Must have a valid driver's license.
* Proficient in English (bilingual skills are advantageous).
* Ability to lift or maneuver objects weighing up to 50 pounds.
* High school diploma or equivalent.
* Prior experience in appliance repair, HVAC, electrical, or related fields is preferred.
Note: The mention of 'remote work' appears unrelated and has been omitted for clarity and focus on the role.
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