Overview
The individual will play a key role in delivering a high quality service at Velindre Cancer Centre. The post holder will work within the Outpatient Service Appointment Booking Team ensuring that all outpatient activity is managed accurately and in a timely manner to support and manage the patient pathway in line with clinical instruction and departmental processes.
Responsibilities
* Booking, processing and monitoring outpatient activity, including new patient, follow-up and pre-treatment appointments in conjunction with scheduling of blood tests based on clinical request.
* Using self management to manage and prioritise time and workload, working primarily independently and on own initiative with minimal supervision to carry out the duties of the post, communicating effectively with other members of clinical and administrative teams.
* Organising workload to meet rapidly changing priorities where the workload is unpredictable and ensuring attention to detail when booking appointments for correct slots and ensuring information sent regarding where, when and how to attend (face to face or virtually).
* Providing a comprehensive day-to-day outpatient booking, processing and scheduling service for patients referred to Velindre Cancer Centre, including new patient, follow-up and pre-treatment appointments; agreeing appointment dates and times with patients by telephone and sending out appointment letters, test request forms and information booklets promptly.
* Ensuring that booked outpatient appointments are made as per clinical instruction and dealing with telephone calls relating to outpatient appointments, complaints and concerns with empathy and confidentiality.
* Maintaining effective communication with patients, including responding to rescheduled appointments due to consultants’ unavailability or to anxious patients awaiting treatment.
Qualifications and Skills
* Excellent verbal communication skills; ability to handle a high volume of patient contact by telephone.
* Desirable: ability to speak Welsh; English and/or Welsh speakers are equally welcome to apply.
Other Information
Welsh language applications are welcome; applications may be submitted in Welsh and will not be treated less favourably than those in English.
The following notes are included as part of the standard recruitment information: the post may be subject to a Disclosure and Barring Service (DBS) check and a Professional Registration Check. Some recruitment communications will be sent by email to the address registered on the application form. The Trust reserves the right to close a vacancy early or withdraw an advertisement at any stage. Velindre University NHS Trust is an equal opportunities employer and is committed to providing a diverse and inclusive workplace. For more information on the vacancy or our rewards and benefits package, please contact the recruiting manager.
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