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Apprentice healthcare support worker - mattishall

Norwich
Norfolk and Norwich University Hospital
Support worker
€20,000 a year
Posted: 14h ago
Offer description

Are you our next apprentice healthcare assistant hero? Could you help us provide and deliver a high standard of individualized personal nursing care? Are you looking for an exciting challenge working as part of a busy team?

If so, you could start off your career supporting the Mattishall Ward within the Diabetes & Endocrinology department, working whilst studying for an apprenticeship.

This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of activities. The post holder will assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by the RN, to welcome patients, visitors and relatives patients to the clinical area, providing assistance, support and information where required and to contribute to the reporting, handover and documentation of patient care under the direct supervision of a RN maintaining confidentiality at all times.

The post holder will be expected to contribute to the provision of the highest standards of patient care.

Does this sound like you? If so, we would love to hear from you!


Main duties of the job

Under the direction of the Registered Nurse, you work with all members of the Mattishall team, to contribute to the provision of the highest standards of patient care delivered with dignity, respect and compassion. Key tasks and responsibilities include:

1. To deliver care and carry out duties as specified within the Trusts Approved core task list for Healthcare assistants.
2. To report to Registered Nurse any patient who gives cause for concern or any observed changes in the patient's condition.
3. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care.
4. To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.
5. To keep the clinical area clean and tidy maintaining a safe environment.
6. Cleaning and checking of beds, lockers, oxygen and suction in the patient area following discharge and in preparation for admission.
7. Within 12 weeks of commencement of employment complete the National Care Certificate and specified Trust competencies.
8. Achieve and maintain levels of competency as assessed in the Care certificate and Trust competencies.

You will undertake a Level 2 Healthcare Support Worker Level 2 Apprenticeship Standard within a 14‑month contract.

Interviews to be arranged for 20/05/2026


Eligibility Criteria

All applicants must be: Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government‑funded education upon the start of their apprenticeship


Qualifications and Skills Required

Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills


Overview of Essential Responsibilities

* To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.
* To deliver care and carry out duties as specified within the Trusts Approved core task list for Healthcare assistants.
* To report to RN any patient who gives cause for concern or any observed changes in the patient’s condition.
* To respond appropriately to clinical emergencies to ensure the patient receives appropriate care.
* To participate in the admission process under the supervision of RN.
* Provide and deliver a high standard of individualized personal nursing care.
* To report all care that has been given to patients within the team to a RN.
* To accurately document all care delivered to patients, countersigned by a RN maintaining confidentiality at all times.
* To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by the RN.
* To keep the clinical area clean and tidy maintaining a safe environment.


Person Specification


Qualifications

* 4 GCSEs at grades D/3 ideally to include Maths and English (or equivalent)


Experience

* Experience of working with people/team


Skills

* Ability to verbally communicate clearly and effectively in the English language.
* Clear and effective reading and writing in the English language
* Basic calculation and numeracy skills.
* Understanding of confidentiality
* Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
* Demonstrates understanding and commitment to Equality, Diversity, and Inclusion


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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