Social Media Community Manager & Moderator - Korean
Join to apply for the Social Media Community Manager & Moderator - Korean role at Social Element.
About the Role
🌍 Where: Remote from UK
🤝 Type: UK Hourly employee
🚀 Join Us at Social Element! 🌟 Founded 24 years ago, we are a leading global independent full‑service social media agency on a mission to Make Social Better for everyone.
To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other, and making a huge impact.
We have exciting new opportunities to work with a leading non‑profit organization within the travel and tourism industry.
Leverage your talent and enthusiasm for all things California—its stunning landscapes, vibrant cities, and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State.
To #makesocialbetter, we are looking for native‑level Korean Social Media Community Managers to excite and engage with their audience.
Community Managers & Moderators
Our mission is to cultivate strong, genuine connections with our brand’s audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.
We thrive in the fast‑paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it’s about more than just engagement. We’re dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.
What You’ll Do
* Coordinate with the brand’s audiences for the Korean markets and respond to customer inquiries and comments in a timely, professional manner that resonates with the brand’s tone of voice.
* Engage across multiple platforms such as TikTok, Instagram, Facebook, keeping conversations vibrant and engaging.
* Act as a moderator to ensure a welcoming, judgment‑free zone, where consumers feel safe and respected, and where social feeds remain open and inclusive spaces.
Working Hours
We are looking for flexibility across weekdays, evenings, and weekends to cover all possible project hours. Essential days are Tuesdays, Wednesdays, Thursdays, and weekends with shift timings: Moderation 8 pm UK time and Community Management 11 pm UK time.
Child Protection
We place the protection of children at the heart of everything we do. All candidates must agree to a criminal background check and provide details for two professional referees at the point of accepting an offer.
Requirements
* Excellent Korean language knowledge and superb writing skills.
* Advanced English language skills for internal communication.
* Background experience in engagement, social customer care, and/or community management.
* Social Media knowledge across Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube.
* Confidence with digital technology and familiarity with tools such as Sprinklr, Social Sprout, internal tech tools, and scheduling tools.
* Cultural knowledge and interest in California plus the capacity to learn and understand the brand and product offering.
* Self‑motivated and structured approach to work in a remote environment, maintaining productivity and efficiency while working from home.
IT Policy – PC Requirements
* Operating system – Windows 11 / macOS X version 13 (Ventura) or higher with Admin credentials.
* At least 8 GB RAM (16 GB recommended).
* A secure, home‑based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload recommended).
* 40 GB available HDD (SSD recommended).
* A webcam and headset.
* Android or iOS device for 2FA.
* Chromebook, Linux and Cloud VMs are not supported. If you wish to run a local VM, provide computer specs and explain how you intend to do this.
* Use of a touchscreen monitor without a keyboard and mouse is not allowed.
Hiring Process
* Online assessment.
* Behavioural interview with a Talent Team member.
Diversity, Equality & Inclusion Commitment
We welcome applications from diverse and under‑represented groups regardless of background. Even if you feel you don’t fulfil all requirements, we encourage you to apply. We value divergent thinkers and are willing to make reasonable adjustments throughout the recruitment process.
How To Apply
Simply upload your resume and a cover letter (or a link to a cover letter video). In your cover letter/video, include:
* Details of your personal/professional experience related to this work.
* Why you are interested in being part of our team at Social Element.
We are excited to receive your application! ❤️
#J-18808-Ljbffr