Overview
Job Title: Head of Operations - PSV
Salary: £65,000-£70,000 per annum
Hours: Monday to Friday
Location: Stanwell
Reporting directly to the Managing Director, we are seeking an experienced Head of Operations to lead and manage all aspects of depot-based bus operations, including driving staff and the traffic/allocations' function.
This is a senior leadership role with full accountability for operational performance, safety, compliance, customer experience, and profitability, within a regulated and unionised environment.
Key Responsibilities
* Lead, motivate and manage drivers, supervisors and operational teams to deliver safe, reliable and high-quality services
* Take full ownership of depot performance, including service delivery, punctuality, lost mileage, safety and customer satisfaction
* Deliver agreed budgets, KPIs and operational plans while identifying opportunities to improve efficiency and profitability
* Drive engagement across the depot, promoting structure, discipline, professionalism and a strong safety culture
* Ensure full compliance with Health & Safety legislation, Drivers' Hours, Working Time Regulations and Operator Licence requirements
* Develop constructive working relationships with recognised trade unions, local authorities and external stakeholders
* Oversee collision reduction, injury prevention, staff welfare, training, appraisals and HR-related matters
* Ensure effective staff planning, inductions and performance management across the operation
About You
* Proven senior operations leadership experience within bus or public transport operations
* Strong people manager with experience leading teams in a unionised environment
* Sound knowledge of British Domestic Hours, EU Drivers' Hours and Working Time Regulations
* Transport Manager CPC - essential
* Commercially minded, resilient and professional, with a strong customer and safety focus
* Confident using operational systems and Microsoft Office (Trapeze/Ticketer experience desirable)
What’s On Offer
* Competitive salary of £65,000 - £70,000
* £375 monthly car allowance
* Senior leadership role with autonomy and influence
* Opportunity to shape operational performance and drive business growth
If you are a senior operational leader looking for your next strategic challenge within bus operations, apply today.
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