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Quickstat customer service agent

Colnbrook
Kuehne Nagel
Customer service agent
Posted: 16 August
Offer description

Kühne + Nagel (AG & Co.) KG


Are you ready to be the hero in the fast-paced world of logistics?

In this role, you will handle and monitor all QuickSTAT operational activities, ensuring compliance with company policies. You will oversee all QuickSTAT live network activities, ensuring adherence to rate structures and pricing policies.


How you create impact

1. Processing consignment orders from clients via email, telephone, and Quick's online booking portal Quickonline, including routing, service classification, deadline establishment, and job order printing.
2. Managing the green light approval process for consignments destined for non-EU destinations.
3. Providing clients with status notifications and follow-ups regarding flight and customs delays, proof of deliveries, additional charges, and resolutions.
4. Monitoring and responding to client emails via shared mailboxes.
5. Ensuring compliance with company policies and procedures. Calculating and arranging temperature-controlled packaging and logger supplies.
6. Tracking and tracing consignments, providing status updates, and processing daily reports and manifests.


What we would like you to bring

* Negotiation and problem-solving skills.
* Teamwork skills and strong self-motivation.
* Good numeric and financial skills.
* Ability to work successfully under pressure.
* Proficiency in Word, Excel, and PowerPoint.


What's in it for you

If you join our team, we will reward your commitment and expertise. Benefits include participation in the Kuehne + Nagel pension plan, Route 2 Rewards scheme offering discounts and recognition, and access to our wellbeing center. We also provide an employee assistance program with 24/7 GP, legal, and financial advice, along with mental health support. As a Gold Covenant holder, we are a forces-friendly employer recognizing the skills and value service leavers bring.

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