Job Title: Head Office IT Support Specialist
Location: Wigmore Street, London
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF
Be the Backbone of Executive IT Support
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Head Office IT Support Specialist at our Wigmore Street site.
The role
As a Head Office IT Support Specialist, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our corporate operations, delivering high-level technical support to our Executive Committee and senior stakeholders.
Day-to-day, you’ll be delivering ‘white glove’ IT support to Babcock’s Executive Committee.
1. Resolving faults across all end-user platforms with speed and precision
2. Supporting MS Teams meetings and video conferencing events end-to-end
3. Providing desktop support via phone, email and in-person across the Group
4. Troubleshooting issues with PCs, laptops, printers, LAN, and mobile devices
This role is full time, 37.5 hours per week and is based on site at Wigmore Street.
Essential experience of the Head Office IT Support Specialist:
5. Supporting executive-level users in a Head Office environment
6. Thriving under pressure and meeting service level agreements
7. Working within ITIL frameworks and processes
8. Providing 2nd Line desktop support in a Windows 11 environment
9. Configuring and supporting MS Teams (including live events), Polycom VC, and mobile devices (MDM, Intune, iPhones/iPads)
Qualifications for the Head Office IT Support Specialist:
10. Relevant IT certifications or equivalent experience in desktop support
11. ITIL Foundation certification would be preferred
12. Microsoft certifications (e.g., MS-, MD-) would be preferred
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Developed Vetting (DV) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at
What we offer
13. Generous holiday allowance
14. Matched contribution pension scheme, with life assurance
15. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
16. Employee share scheme
17. Employee shopping savings portal
18. Payment of Professional Fees
19. Reservists in the armed forces receive 10-days special paid leave
20. Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
21. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
22. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.