Your new company Our client is a growing IT services provider supporting a diverse client base with secure, modern, and reliable technology solutions. Their focus is on delivering excellent customer experiences, strong technical outcomes, and building long-term client relationships. We offer a collaborative, supportive environment where people are encouraged to take ownership, develop their skills, and progress in their careers. Our team works across a wide range of technologies and industries, ensuring no two days are the same. The role is office-based in Antrim, with hybrid working available (up to 4 days from home). Your Role As a Level 2 Service Desk Engineer, you will play a key role in supporting client IT environments and ensuring issues are resolved efficiently and professionally. This is a hands-on role providing both remote and on-site support, acting as an escalation point for Level 1 engineers and taking ownership of more complex technical issues. You'll work across desktops, servers, networks, cloud platforms, and business applications while contributing to proactive monitoring, preventative maintenance, and continuous service improvement. You'll also collaborate with senior engineers and project teams, mentor junior colleagues, and help document solutions and processes to improve overall service quality. What You Need to Succeed Experience & Technical Skills 2-5 years' experience in an IT Support or Service Desk role, ideally in an MSP or multi-client environment Strong experience with Windows desktop and server operating systems. Solid working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, Entra ID, and Azure Good understanding of networking fundamentals (LAN/WAN, VLANs, TCP/IP, DNS, DHCP, VPNs, firewalls, switches). Familiarity with virtualization (e.g. Hyper-V), backup solutions, monitoring tools, and security platforms, Strong cybersecurity awareness, including MFA, endpoint protection, patch management, and Zero Trust principles Ways of Working Confident troubleshooting and problem-solving skills, A genuine interest in technology and a commitment to continuous learning What You'll Get in Return Salary: £30,000 - £37,000 (depending on experience and qualifications). Hybrid working, Private Medical Insurance, 5% employer pension contribution, Home broadband and mobile phone allowances for cycle-to-work. Company bonus and annual salary reviews (performance dependent). A supportive team environment with clear opportunities for learning, mentoring, and career progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: 365 AD Exchange Benefits: 36000