Permanent, Full Time
We are looking to recruit a Customer Service Advisor to join our team on our Basildon contract.
About the Role
We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you’ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.
You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments.
A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.
About You
· Proven experience in a call centre or a customer service role delivering high levels of professional service.
· Strong administrative and organisational skills with high attention to detail.
· Excellent communication skills both verbal and written, with a professional and polite telephone manner.
· Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous).
· Proven capability of handling high call volumes and prioritising your workload effectively and efficiently. Essential.
· Experience in social housing, maintenance, or repairs is highly advantageous but not essential.
Benefits
· Profit Share Discretionary Annual Bonus Scheme
· 26 Days Holiday plus Bank Holidays
· Enhanced Pension Plan
· Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
· Life Assurance & Accident Cover
· Share Save
· Enhanced Maternity & Paternity Pay
· Work Perks Discounts & Vouchers
· Buy & Sell Holiday Schemes
· Flexible Working & Flexible Bank Holidays
· Cycle to Work
· Volunteering (2 days paid)
· Learning & Development Opportunities
· Extensive Wellbeing Support, including EAP
· Loyalty & Values Awards
· Funded Professional Subscription