Whitbread Court, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK Req #19713
18 July 2025
Here at Whitbread, we know that change is inevitable, and when change is needed, our Business Change team is on hand to assist in the development and implementation of new business processes that can impact our employees and guests.
As the Business Change Lead, you will play a crucial role in developing and implementing the communications and change strategy for commercially driven projects and initiatives.
Role: Business Change Lead
Contract Type: Full-Time and Fixed Term until 19th December 2025
Location: Whitbread Court, Dunstable
Why You’ll Love It Here
* Healthcare: Individual & Family BUPA healthcare
* Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
In this role, you will work within the Commercial Technology tower to support the development and delivery of change management approaches across the business. You will help plan, build, and mobilize change strategies that support site team members and support centre colleagues in adopting and using new technologies.
You will be responsible for creating engaging and effective communications, training, readiness, and procedural support materials. You will support multiple technology change initiatives impacting operational teams.
What you’ll need:
* Experience leading technology-enabled change management, including conducting change impact assessments, user stories, and developing communication & training plans
* Knowledge of change management methodologies such as Prosci and ADKAR, with an understanding of how people experience change
* Excellent written and verbal communication skills, with the ability to manage stakeholder plans, build relationships, and influence key business and technology stakeholders
* Tech-savviness and experience working with technology stakeholders
Be part of our Technology Team at Whitbread
Our Technology team builds products and services used by 38,000 employees and millions of guests. From eCommerce platforms handling £2 billion in transactions annually to scalable applications across our hotels and restaurants, and devices that enhance guest and team experiences—all while ensuring data security. Together, we’re building the hotel of the future.
* Whitbread Court, Porz Ave, Houghton Regis, Dunstable LU5 5XE, UK
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