Overview
Thales Belfast, Northern Ireland, United Kingdom
Location: BELFAST ARNOTT HOUSE, United Kingdom
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
Position
Title: Customer Intelligence Analyst
Base location: Belfast, N. Ireland (Hybrid model)
We can offer a hybrid approach to office and remote working. We would expect 3 days per week as the standard days on Belfast site.
Role purpose
Imperva, A Thales Company is seeking a passionate Customer Intelligence Analyst to support our Customer Success organization. This role will identify customer intelligence within our business and make this actionable for Customer Success teams and business leaders. It will solve problems, think strategically, learn the business, and make an impact through data findings and recommendations.
Responsibilities
* Partner closely with the Customer Success Management team and be responsible for building out, maintaining and improving operational processes and reporting via the Customer Success platform and other tools.
* Gather data and complete analyses to drive improved outcomes for the team and for our customers.
* Conduct research, analyse results and translate findings into reports and presentations for project and organizational leaders.
* Research and develop new customer intelligence, driving meaningful action through data.
* Create, maintain and improve operational processes for Customer Success teams.
*
o Perform data analysis projects to derive insights and actions from product and customer usage data to:
o Improve customer experience
o Predict customer churn
o Drive customer retention and expansion
o Improve Imperva’s products and services
o Present data findings with recommendations to stakeholders
* Perform implementation and administration duties with Customer Success platform, Planhat and other relevant tools.
* Engage with Customer Success teams to provide enablement on tools and process while identifying new requirements.
* Identify and address data quality issues to improve data quality in activities related to the Customer Success Management Team.
* Collaborate with stakeholders to understand analytics needs, set priorities, and work on multiple projects simultaneously.
* Collaborate on cross-functional projects and AI initiatives.
* Work on system integration and data ingestion activities.
Qualifications
* Bachelor’s degree in Statistics, Mathematics, Data Science, Computer Science or related field or equivalent experience.
* 3 – 5+ years of experience in a data analytics role.
* Strong analytical thinking and problem-solving skills.
* Proficiency with Tableau and/or Power BI.
* Proficiency with Salesforce, Customer Success tools or another CRM.
* Proficient in Python or another scripting language.
* Detail oriented with strong ability to identify issues and drive resolution.
* Ability to use data to identify trends, interpret data and recommend improvements.
* Ability to manage multiple projects in a fast-paced environment.
* Self-starter with strong work ethic and attention to detail.
* Experience working cross-functionally and influencing others.
* Strong verbal and written communication skills and ability to work in a distributed team environment.
Requirements and security
* Applicants must have a valid work permit in the UK.
* In line with Thales\' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
Equal Opportunity
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Application note
Great journeys start here, apply now!
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