Company Profile Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Description You will work as part of a team in Bedford to deliver protection and monitoring of IT systems. Be an important point of contact and support to Total IT customers through investigation of attacks and threats, delivery of a protection service by monitoring both in a reactive and proactive manner, creation of documentation and handouts to advise users of best practice, investigation of issues and threat management, and act as technical advisory to other team members. Assist in investigations and escalations of security violations, attempts to gain unauthori s ed access, virus infections that may affect the network or other event s affecting security. Roll out security platforms to customers to ensure machines are up to date and protected. Experience: Previous experience of working in a cyber security role. Experience with cyber incidents and monitoring tools such as SIEM are desirable. CompTIA Security desirable. Technical Skills Required: Knowledge of Office 365 Accurately, impartially and concisely records and reports the appropriate information, including the ability to write reports (within a structure or template provided). Experience of vulnerability scanning tools Networking experience, i.e. patching and basic understanding of TCP/IP Strong a ttention to d etail and p resentation s kills Demonstrate initiative and ownership of tasks and projects. Ability to prioriti s e, coordinate and complete tasks to meet deadlines Basic knowledge of t hreats, v ulnerabilities, prevention techniques and counter measures Basic knowledge of log analysis, forensic investigations and troubleshooting The Candidate What we are looking for is a broad IT experience with a basic understanding of technologies and processes for protective monitoring and vulnerability management, analytical approach to problem solving, good knowledge of IT and an understanding of Cyber Defence. Excellent communication skills and willingness to learn new skills is a key requirement for this role. Configuration and monitoring of security technologies including Anti-Virus, Email and Web filtering An understanding and experience in IT support The ability to input data accurately and follow a job to completion A great customer facing attitude Security i nformation & e vent m anagement and l og analysis Maintain an up to date understanding of the current threat landscape Manage the IT Security ticket queue, taking ownership of tickets that are assigned to the Security team and managing through to resolution in line with ITIL, meeting SLA's and working with the IT team(s) as necessary. Company benefits: 30 Days annual leave plus 1 day, 2 weeks either side of your Birthday Great working environment within a friendly team Private healthcare including 24-hour GP access Mental health & wellbeing programmes Audio, optical & dental cover Up to 10 days of relevant training per year A tailored professional and personal development plan High performance computers for all employees Friendly, supportive, and professional working environment Interview Process: Stage 1: Telephone screening (1015 minutes) Stage 2: Teams interview with Head of Operations Stage 3: Face-to-face interview with Head of Operations Stage 4: Offer discussion with HR Manager Final Stage: Offer letter and agreed start date welcome to Total IT Why work at Total IT A recent team survey gives you an insight into the work life here at Total IT: "Great people", "The atmosphere makes me want to come into work each day!" Joining us on a technical role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.