Go back Herefordshire and Worcestershire Health and Care NHS Trust
Patient Records Clerk
The closing date is 18 May 2025
The Records Management team is a small but essentialservice for the Herefordshire and Worcestershire Health and Care NHS Trust. We handle health records and subject access requests(SARs) from patients, third parties such as the Police, Solicitors and OtherNHS Organisations, which are vital for ensuring that authorised personnel can accesspatient information.
We pride ourselves in providing excellent service torequestors regarding their requirements. As a team we will provide you withfull training in all aspects of the role, flexibility and give you with theopportunity to continuously develop.
What you need to bring is a positive attitude, greatcommunication skills, strong interpersonal skills, and a desire to continuallyimprove the service.
Your work base will be F Block Kidderminster, KidderminsterGeneral Hospital, Bewdley Road, Kidderminster, DY11 6RJ for team working, withoccasional travel to Worcester. The roleis strictly office based due to the nature of the role.
Contracted hours 37.5 hours per week over 5 days (7.5 hours)Monday Friday.
If you would like to discuss informally if this is theright role for you, get in touch for further information.
Please note the Trust will not providesponsorship to work for this role, to apply you must have current right to workin the UK status.
Main duties of the job
A typical day willsee you working within the current legal parameters surrounding healthcarerecords; including the NHS Code of Confidentiality, the Data Protection Act1998, the Freedom of Information Act 2000 and the Access to Health Records Act1990, NHS Records Management Code of Practice, as well as relevant InformationGovernance Legislation and best practice guidelines.
You will create, file, and retrieve case notes, reports andcorrespondence, ensuring case notes are maintained as per the Policies.
You will use your interpersonal skills to process SARs usingwritten and verbal liaison with patients, their families, healthcareprofessionals, and 3rd parties where necessary.
Archiving and destruction of health records pertaining topatients who are no longer in receipt of services is also a vital part of therole ensuring accurate health records are maintained.
Part of the role is general typing, photocopying, scanning,printing from electronic patient record system, alongside dealing withtelephone, post, and email enquiries on behalf of the department.
If required, you may be asked to work across other Trustsights and record libraries.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.
We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.
What we offer;
* 27 days leave plus bank holidays, increasing up to33 days with long service
* Generous NHS pension and enhanced pay when you workunsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
If you would like to know more, please visit ourwebsite.
Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.
Job responsibilities
For full details of the duties and criteriafor the role please refer to the job description and person specificationattached.
Person Specification
Additional Criteria
* You understand that we will not provide sponsorship to work for this role.
Qualifications
* Educated to good basic literacy and numeracy levels, usually demonstrated by GCSE Grade C and above or other Level 2 qualification
* Basic computer training in Windows based software - preferably Microsoft
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
* Previous experience in a healthcare environment, usually demonstrated by up to 12 months in a post with patient contact i.e., Ward Clerk, Medical Secretary or Administrator
* Previous Admin and Clerical experience
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
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