Customer Service/Operations Representative required in Chippenham.
* Between £32-38,000 per annum plus potential bonuses
* 40-hour week Monday to Saturday with alternate weekend working discussed further on application.
* Opportunity for hybrid working arrangement.
* Fantastic long-term career prospects with a significantly expanding company where you have a genuine role in their growth and development.
Our client, a leading used van retailer offering services across the UK, is expanding and seeking to recruit a Customer Service/Operations Representative for their head office/showroom located in the Bath region.
Reporting to the management team, as a Customer Service/Operations Representative, you will manage all post-sale customer interactions, including warranties, complaints, online reviews, and general administration. All the while ensuring customers have a professional experience consistent with company values. This role bridges the gap between customers, workshops, warranty providers, and management to maintain a reputation, resolve issues early, and ensure compliance with FCA and Consumer Duty standards.
Your key responsibilities as a Customer Service Representative will include:
* Manage and respond to customer queries, feedback, and complaints in line with company policy.
* Maintain and execute the warranty process. Registering vehicles, processing claims, and coordinating with warranty providers.
* Monitor and manage online reviews across Google, AutoTrader, and other platforms; ensure timely and professional responses.
* Maintain accurate records of all customer interactions, warranty claims, and complaint resolutions.
* Support the finance and compliance teams with documentation and reporting for FCA/Consumer Duty compliance.
* Update CRM systems and manage customer data accurately.
* Prepare vehicle handover documentation and coordinate delivery or collection as required.
* Assist with customer follow-up to encourage positive reviews and repeat business.
* Provide weekly reports on customer satisfaction, complaints, and warranty activity.
To be eligible, you have excellent communication, organisation, and complaint-handling skills. You will be IT literate, professional, empathetic, and proactive in resolving any problems that occur. Experience working in aftersales in the automotive industry and a basic understanding of the Consumer Rights Act and vehicle warranty claim processes would be highly beneficial. You will also have a UK driving licence with minimal points,
What's in it for you? For your hard work as a Customer Service Representative, our client is offering:
* Between £32-38,000 per annum, pending experience.
* Bonus opportunities linked to reviews, complaint resolutions, and warranty performance.
* 28 days annual holiday allowance.
* Opportunity for a hybrid working arrangement, discussed further on application.
* State-of-the-art working environment in a brand new purpose-built showroom.
* Full in-house training provided.
* Company pension scheme.
* Staff vehicles purchase discount scheme.
* Fantastic long-term career prospects with a significantly expanding company where you have a genuine role in their growth and development.
* 40-hour week, Monday to Saturday with alternate weekend working shifts.
If you are interested in hearing more about this Customer Service Representative job in the Chippenham area, please contact Hamish Lowrie at Perfect Placement Today!
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