CareTech Community Services established in 1993 has 250 services with continuous growth with new developments/services. CareTech Community Services is a national provider of support for people with complex and challenging behaviours associated with autism, learning disabilities, mental health illness and neurological conditions. We support people to live as independently as possible within their own homes and also in residential care. We are committed to providing the highest levels of care to our residents. To enable us to do this we need caring and dedicated professionals to deliver first class care. All applicants will be subject to satisfactory references and all employees are checked against the Disclosure & Barring Service (DBS). CareTech are proud to announce they are a Disability Confident Leader. Job Description: HR Advisor Reports to: HR Business Partner Location: Ashford, Kent Contract Type: Permanent Role Purpose The HR Advisor will act as the first point of contact for managers, providing balanced, high-quality and pragmatic HR advice across a wide range of employee relations (ER) matters that are in line with employment law, organisational values and the company’s commercial goals. Reporting to the HR Business Partner, the post holder will support and empower managers in achieving consistent, fair, and legally compliant outcomes, while promoting best practice people management. Key Responsibilities Act as the first point of contact for managers seeking HR advice and guidance on employee relations issues. Support managers in handling ER cases including: Sickness absence management (short- and long-term). Investigations, disciplinaries, and grievances. Capability and performance management. Whistleblowing cases. Flexible working requests. Provide advice and support on suspension processes. Liaise with managers and leaders to schedule meetings, hearings, and case-related discussions. Attend and support formal meetings, including taking accurate and confidential notes. Liaise with trade union representatives, ensuring professional and constructive relationships. Draft correspondence including outcome letters, case documentation, and formal communications. Monitor and track sickness absence in line with company policy, escalating trigger points where appropriate. Support managers with occupational health referrals and follow-up actions. Deliver training and coaching to managers and leaders on absence management and other HR processes. Contribute to the continuous improvement of HR policies, procedures, and practices. Ad-hoc project work as directed by the HR Business Partner. Any other duties reasonably expected within the role. Person Specification Qualifications & Experience CIPD Level 5 qualified (or working towards) OR significant experience in an HR Advisory role. Proven experience providing advice on complex ER matters. Experience of working with trade unions and employee representatives (desirable). Skills & Knowledge Excellent knowledge of employment law and best practice HR. Strong stakeholder management skills. Strong written and verbal communication skills, with excellent command of the English language. Ability to draft clear, professional, and accurate documentation. Strong organisational skills with attention to detail. Confident in facilitating training and coaching for managers. Proficient IT skills including Microsoft Office and HR systems (iTrent would be highly desirable). Personal Attributes High levels of integrity, discretion, and confidentiality. Self-disciplined, reliable, and able to work under pressure. Able to work independently and take initiative Professional, approachable, and able to build strong relationships at all levels. Solution-focused with the ability to balance business needs and employee concerns. Commercial minded and solution focused. SYS-21374