Service Delivery Manager
Peterborough - Permanent - Hybrid
£65,000 - £70,000
VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from the ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants to design and deliver a best-in-class function.
Key Responsibilities:
1. Design and implement a centralised IT support model.
2. Establish governance, SLAs, and performance frameworks.
3. Embed practical ITIL processes and best practices.
4. Lead and manage a team of 6 Regional Managers.
5. Oversee delivery across a distributed IT function of 160 staff.
6. Drive consistency across multiple regions and sites.
7. Act as a key stakeholder contact across the organisation.
8. Collaborate with transformation teams to enhance operations.
9. Monitor performance and continuously improve service quality.
10. Manage stakeholder expectati...