Our client a UK-based technology are hiring a client service to join their team.
* Interacting with clients, delivering top-notch service through phone and email communication.
* Ensuring compliance with SLAs and ticket procedures, promptly updating customers as necessary.
* Precisely documenting and maintaining systems according to customer needs.
* Facilitating timely client onboarding and collaborating with sales and finance departments.
* Generating monthly and quarterly reports.
* Performing diverse administrative duties as required.
The ideal candidate for this role hinges on adept client engagement skills, demonstrated through effective communication via phone and email. Upholding stringent adherence to service level agreements (SLAs) and ticket procedures ensures a seamless customer experience. The ability to precisely document and maintain systems in alignment with individual customer requirements is crucial. Seamless collaboration with sales and finance teams, coupled with a proactive approach to client onboarding, fosters efficiency. Furthermore, consistently delivering insightful monthly and quarterly reports underscores proficiency in data analysis. Success also entails a proactive attitude towards handling diverse administrative tasks with diligence and efficiency.
Job Type: Full-time
Pay: £28,000.00-£37,000.00 per year
Benefits:
* Work from home
Application question(s):
* Are you resident with right to work in the UK without sponsorship and within easy access of Newbury?
Work Location: Hybrid remote in Newbury RG14 5AA