Ecommerce Executive
Crewe
£27,000 - £32,000 per annum (dependent on experience) + negotiable bonus
About the Role
Acorn by Synergie is proud to be recruiting on behalf of our well-established client for a talented Ecommerce Executive to join their growing team.
This is an exciting opportunity for someone who is organised, detail-driven, and passionate about online retail. You will play a key part in managing the day-to-day operations of the company's ecommerce channels, ensuring that product listings are accurate, orders run smoothly, and customers receive a first-class experience from start to finish.
Key Responsibilities
Create and maintain product listings across multiple platforms, including Amazon, eBay,, and in-house systems.
Ensure product descriptions, imagery, pricing, and specifications are accurate and fully optimised.
Assist with promotions, discount codes, and new product launches.
Oversee the daily flow of online orders, identifying and resolving any order or system issues.
Liaise closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.
Support inventory control by updating stock levels, carrying out audits, and ensuring website data remains current.
Handle customer returns, exchanges, and refunds in line with policy.
Respond to customer enquiries professionally and efficiently, providing support on orders, returns, and website queries.
Audit the live site regularly to flag and resolve bugs, broken links, or content issues.
Monitor pricing to maintain competitiveness and profitability.
Assist in testing new features, integrations, and updates prior to launch.
Produce reports on sales, inventory, and site performance for the management team.Skills & Experience Required
Advanced Excel skills (including Pivot Tables and VLOOKUPs).
Previous experience in an Ecommerce or B2C environment.
Familiarity with ERP or inventory management systems.
Excellent communication and organisational skills.
High attention to detail and a proactive, analytical mindset.
Knowledge of social media platforms such as Facebook, Instagram, TikTok, and X is desirable.Interested? Apply today.
Acorn by Synergie acts as an employment agency for permanent recruitment