Housing Manager (ASB lead)
Covering Essex and working from home
Permanent, full time (37.5 hpw)
£32,000 per annum (depending on experience, skills and qualifications)
Plus great benefits including Health Cash Plan
Home, a place where you belong
Join us as a Housing Manager with a focus on ASB across our teams at Home Group, in our awesome housing team in central. Youll be supporting colleagues and customers on complex ASB cases, reporting on the ASB data, identifying ASB hotpots, encouraging colleagues to implement solutions to ASB within their patch plans, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. Youll provide first class customer service, delivering our customer promise every day! You'll be a go to in the team for safeguarding and can join our safeguarding group, have a seat at our ASB working group across Home Group.
What you'll do
* Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities.
* Youll work alongside colleagues to look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
* Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. This will help us to improve our local neighbourhoods.
* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
Why choose us?
Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the Top Ten Great Places to Work in the UK!
You have
* Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
* Have, or are willing to work towards Chartered Institute of Housing Level 3
* Super organised and methodical in your approach, youre also a proactive self-starter with a can do positive attitude
* Passionate about delivering excellent customer service and have a genuine desire to help your customers.
* This job can challenge, especially when were dealing with complaints but your resilience will help you through.
The practical bits
* Although youll spend time in our neighbourhoods, we do get together regularly, we spend a day in the office and the rest working from home catching up on admin.
* There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
* We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own diary.
* Youll need a vehicle insured for business purposes. Well pay your mileage!
* Youll need a Standard DBS check done and we pay for that.
Stronger together
We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
Whats in it for you?
* 34 days leave (this includes bank hols and a me day) increasing to 39
* Matching pension contribution (up to 7% and life insurance of 3x basic salary)
* Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
* Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Find out more
Click APPLY NOW to see our?Housing Manager Job description, find out about?us and for help to apply. Roles can close early, so dont wait. For reasonable adjustments email .
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