Hybrid or remote, with travel required to our Kettering office (min. 1 day per month)
At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for the curious minds that can shape and drive innovation in accident injury law.
We are a business who truly live by our values; Curious, Unified, Driven and Passionate. If you personally relate to these then we are the team for you.
The purpose of the role
The objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers market-leading levels of customer service. The role will support all areas of the business to achieve this objective. Specifically, this role will support NAL’s Legal & Compliance team in delivering the correct balance between commerciality, customer service and compliance within the law firm whilst also managing risk effectively. The role is fast-paced and varied, requiring the ability to manage multiple workstreams simultaneously, respond quickly to emerging issues and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers and third parties.
What you will be doing as risk and compliance officer
Compliance
Support the Head of Risk and Compliance and Head of Legal Practice in ensuring that NAL remains compliant with:
* The SRA Code of Conduct
* SRA Accounts Rules
* Data Protection legislations (UK GDPR, Data Protection Act 2018)
* any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL’s license to provide legal services
* any other relevant legislation, regulations and rules that apply to the firm, its managers, interest holders or employees e.g. GDPR, the Data Protection Act 2018, Bribery Act 2010
* Provision of day-to-day support to the Head of Risk and Compliance and Head of Legal Practice (HOLP)
* Assist with the day-to-day operation of the firm’s risk and compliance framework including monitoring, investigation and follow-up of issues.
* Assisting the drafting and implementation of compliance policies and processes
* Deputisation for the Head of Risk and Compliance as required
* Support the identification, logging, tracking and resolution of compliance and risk issues across the business.
Incident, breach and risk management
Support the handling of data protection incidents, compliance breaches and other risk events including:
* Gathering relevant information
* Maintaining accurate records
* Supporting escalation and remediation actions
* Assist with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard.
Audit and quality
* Working with the Head of Risk and Compliance and Audit Team to deliver training as required
* Assist with internal audits, file reviews and quality assurance activities
* Help ensure audit outcomes are embedded into operational improvements
Business change / projects
* Support business/process change projects to ensure ongoing compliance
* Assist in maintaining guidance, precedents and decision-making tools to support frontline teams
* Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness
Group responsibilities
* Support for other group businesses as required
Skills and experience required
* Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL
* Knowledge of Conditional Fee Agreements/After the Event insurance, personal injury law and the prevailing SRA Code of Conduct
* Excellent communication skills both written and oral
* Excellent research and report writing skills
* Organisation skills – must be able to prioritise effectively and manage multiple demands whilst maintaining an organised work environment
* Ability to assess information quickly, identify risks or issues and elevate appropriately.
* Experiencing supporting compliance, risk, complaints or quality functions within a regulated environment would be preferable
* Familiarity handling data protection obligations and incident handling
Personal attributes
* Organisation skills – must be able to prioritise effectively and manage multiple demands whilst maintaining an organised work environment
* Comfortable working at pace, with competing deadlines and changing priorities
* Confident communicator who can build positive internal relationships across teams
* Proactive and solution-focused with a willingness to take ownership of tasks
* Strong sense of integrity and commitment to doing the right thing
* Curious to challenge the status quo
* Unified in working together for the same goals and vision
* Driven to achieve, succeed and progress
* Passionate about our customers, our business and personal performance
What we can offer you
* Healthcare scheme: claim up to £1,000 back with Simply Health
* Death in service: cover of 3 x salary
* Perks at Work: exclusive member discounts across a range of goods and services
* Community Day on us: volunteer in your community for one day each year
* Development Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.
We are proud that each year our employees rate our business higher than Gallups ‘Exceptional Workplace Award Winners’ for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.
But don’t just take our word for it, come and find out for yourself!
At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.
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