Transport Contracts Manager
Salary: £50,000k - £55,000k
Type: Full time permanent
Location: North West – M6 / M62
Sector: UK road / Intermodal
This is an excellent opportunity to join a global organisation in a Transport Contracts Manager appointment. You will have responsibly for several large client contracts ensuring all KPI’s are achieved + be the main point of contact for your customers, providing support to UK road, Sea & Rail freight throughout the UK / European region.
Key Areas: -
* CPC qualification
* Leadership, People & fleet Management
* Customer Service / Client Management
* P&L – commercials – contract management - contract growth
* Maximising commercial opportunities
The key responsibilities: -
* Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets.
* Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management
* Driver Management - effective performance management, coach & support
* Manage MPG performance and driving efficiency records, implement improvement actions where required.
* Responsibility for your fleet WTD & Tachograph Infringements.
* Manage health & safety investigations
* Monitor and review fleet ensuring vehicle maintenance is planned effectively
* Customer – develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPI’s are prepared and targets for performance reviews are met.
* Act as main point of contact on a national level to develop and exceed customer expectations.
* Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers.
* Leadership & Management - Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication.
* Manage internal and external customer service against a standard set of KPIs & budgets
* Adherence to all maintenance related activity working closely with the operations team to achieve full compliance
Person Specification: -
· Previous experience of working within a supply chain logistics environment
· Previous experience of FMCG multi customer operation
· Good analytical and numerical skills
· Good knowledge of Microsoft / Excel applications