Summary
The Domestic Abuse Partnership (DAP) is seeking to recruit a highly motivated and dynamic Advanced apprentice to join the partnership team. This is an exciting opportunity for an individual who wishes to develop their knowledge and skills in this complex and often challenging area of work. This role is open to female applicants only.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday to Friday, working hours to be agreed.
37 hours a week
Start date
Monday 26 January 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* To promote and safeguard the welfare of children, young people and/or vulnerable adults
* To answer the office telephone and ensure appropriate access to services for victims and perpetrators
* To keep case records up to date and input information onto the case management system as directed by management
* To provide administrative support for both teams. This will include updating paperwork, photocopying, sending our letters, arranging interpreters, making appointments, etc
* To use appropriate IT systems and produce resources and information as requested
* To support the teams with delivering group work programmes and preparing materials and resources
* To search case management systems and check records to provide client information to aid multi-agency information sharing
* To input referrals, create client records and add warning markers to case management systems
Where you'll work
33 Witham
Hull
HU9 1DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KINGSTON UPON HULL CITY COUNCIL
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* Advanced Business Administration Standard
* Functional Skills in maths, English & I.C.T if required
* On-programme learning to include knowledge, skills and behaviours relating to all aspects of business administration
* Regular training and development sessions to meet the needs of the employer and the apprentice
Requirements
Desirable qualifications
GCSE in:
Maths & English (grade Grade A - C / 7 - 4)
Other in:
Business Administration (grade Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Patience
* Excellent interpersonal skills
* Friendly manner
* Empathy and sensitivity
Other requirements
Due to the nature of the role, you will have to be able to demonstrate an ability to work as directed by management, with supervision and support and within professional frameworks and policies and procedures. You will be required to have an understanding of Data Protection; Safeguarding and Confidentiality regarding sensitive information. You will be required to undertake an Enhanced DBS check and Police vetting level 2.