Signpost patients to the most appropriate service depending on theirneeds. Educate patients about the range of specialist services availablelocally and directing patients to the right care more quickly both inside andoutside primary care.Support clinicians in clinical administrate tasks such as correspondencemanagement, referrals, communicating with hospitals and other externalorganisations.
Main duties of the job
The followinglist is a summary of job responsibilities.
Reception
greetingpatients in a friendly manner
showpatients how to use check in screens
handlingrepeat prescription requests and collections
consultingwith members of the practice team about waiting area (delays etc)
Telephonetriage /appointments
haveworking knowledge of telephone system, during and after hours
fillin the telephone triage template
triagingand booking into appropriate appointments with clinicians
signpostingpatients to relevant services both internally and externally
Clinical
checkingblood pressure/height/weight
recordingnew pregnancies
beable to chaperone
Helpreduce demand by working on a list of high service users to help and supportthem by contacting them on a regular basis instead of them contacting us.
Other tasks
Opening/closing the practice
Anyother tasks allocated by managers
About us
HIYOS stands for Healthy In Your Own Skin, which refers to our emphasis on wellness and personalised care for patients. We are an NHS GP practice, formally known as Firstcare.
We, as a practice, recognise that success in providing patient centered care is founded on continued learning, development and innovation. That's why are delighted to have been approved as a training practice. That means that we train under-gratuate and post-graduate students, as well as trainee GPs and Doctors.
Job responsibilities
Signpostpatients to the most appropriate service depending on their needs. Educatepatients about the range of specialist services available locally and directingpatients to the right care more quickly both inside and outside primary care.Support clinicians in clinical administrate tasks such as correspondencemanagement, referrals, communicating with hospitals and other externalorganisations.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Experience in customer service
* Experience working under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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