Overview
Hybrid (UK-wide travel) | 100,000+ package (DOE) + Benefits
Are you a proven operations leader with a track record of driving retention, growth, and excellence across complex healthcare contracts? This is a high-impact role for a commercially astute and people-focused Operations Director ready to shape the future of service delivery in one of the UK's most vital sectors.
About the Role
You'll take full ownership of a portfolio of healthcare contracts, ensuring every site delivers exceptional patient and client experiences while achieving commercial and operational success.
Your focus will be on retention, performance, and growth - building trusted client partnerships, developing high-performing teams, and ensuring sustainable, compliant, and profitable operations across your region.
This role demands a balance of strategic oversight and operational visibility - you'll lead remotely but stay closely connected to frontline teams and clients, ensuring the highest standards of care, safety, and service.
Key Responsibilities
Client & Contract Leadership
* Strengthen long-term client partnerships through exceptional service delivery and retention strategies.
* Drive operational excellence and continuous improvement across all contracts.
* Act as the key strategic interface for clients, ensuring alignment with clinical, commercial, and compliance priorities.
People & Performance Leadership
* Inspire, develop, and empower multi-site teams to deliver outstanding results.
* Build a culture of accountability, wellbeing, and inclusion.
* Lead through change with clarity, confidence, and empathy.
Commercial & Financial Delivery
* Own full P&L responsibility across multiple contracts.
* Drive margin improvement, cost efficiency, and sustainable growth.
* Use data, insight, and performance metrics to shape strategy and decision-making.
Operational Excellence
* Champion safety, compliance, and patient experience as non-negotiables.
* Embed innovation and technology to enhance service delivery and reporting.
* Ensure full regulatory and contractual compliance at all times.
What You'll Bring
* Proven success managing multi-site, multi-stakeholder operations - ideally within healthcare, facilities, or complex service environments.
* A demonstrable track record in contract retention, performance improvement, and client satisfaction.
* Strong commercial acumen with the ability to interpret data and deliver results.
* Inspirational leadership style - strategic, people-first, and performance-driven.
* Exceptional communication, negotiation, and relationship-building skills.
Why Join Us?
* 100k+ package with performance-linked benefits.
* A values-led organisation committed to quality, inclusion, and innovation in healthcare.
* Hybrid working with autonomy and trust.
* The opportunity to shape service delivery that directly impacts lives.
Ready to lead with purpose and performance? Apply now to take ownership of a major healthcare operations portfolio—and help deliver the standard of excellence every patient and client deserves.
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