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IT SUPPORT APPRENTICE
IT SUPPORT APPRENTICE
, Apply From: 29/07/2025
Learning Provider
Delivered by JUST IT TRAINING LIMITED
Employer
PUBLIC SECTOR PARTNERSHIP SERVICES LTD
Vacancy Description
Are you passionate about technology and eager to make your mark in the ICT world? Join us as aService Desk ApprenticeatPublic Sector Partnership Services (PSPS)and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities.
Key Responsibilities:
* Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat
* Provide remote support for a variety of issues, from black screening laptops to email glitches
* Assist with service desk incidents and requests, ensuring smooth operations
* Image and set up work laptops, phones, and tablets
* Manage user accounts within our ICT environment
* Keep all tickets updated and ensure timely resolutions
* Accurately maintain stock levels
* Take part in active projects such as: Windows upgrades and the rolling replacements of devices
What We're Looking For:
* A genuine interest in ICT and a knack for excellent customer service
* GCSE grade C/4 or above in both English and maths
* Desirably an A Level or GCSE in IT, Computing Science, or Engineering
What do I get in return?
* Local Government Pension Scheme - Secure your future with a robust pension plan, 23.1% employer contribution
* Annual leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays
* Hybrid working - Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
* Wellbeing Support, Advice and Guidance-Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
* Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
* Employment policies-including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
* Career progression - Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Key Details
Vacancy Title
IT SUPPORT APPRENTICE
Employer Description
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Vacancy Location
Horncastle- The Hub, Mareham Road, Horncastle LN9 6PH
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000333571
Key Dates
Apply From
29/07/2025
Closing Date For Applications
2025-08-24 23:59:59
Interview Begin From
Possible Start Date
2025-08-30 00:00:00
Training
Training to be Provided
* ICT (Information Communications Technician) Level 3 Apprenticeship Standard
* You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
* Your training will include gaining a level 3 IT qualification
Learning Provider
JUST IT TRAINING LIMITED
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeNon judgemental
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