Customer Service Representative Gloucester Thistle Insurance Services Full time Permanent
Our Guardcover team specialising in lifestyle products are looking for energetic Customer Service Representatives to join their established team. We are looking for individuals who have a passion for Customer Service and are friendly and engaging and are looking to join an organisation where they can build and progress their career. The products that you will be working with range from Pet, Music, Cycling and Photography, so if you have a love for animals, are an inspiring photographer, passion for music, cycle enthusiast or simply want to join a company who will help you establish and grow your career we want to hear from you!
Our office is based in the centre of Gloucester and is accessible by car or bus. For those looking to travel by car, we have car parking.
The role
1. Contacting new and existing customers offering our products and services to aid retention and customer satisfaction
2. Ensuring that you are maximising every opportunity you have to sell our great products to our customers
3. Demonstrate a real passion for learning about our fantastic industry and customer base
4. Follow the rules and regulations as set out by the Financial Conduct Authority
Candidate
5. A passion for customer service
6. Ability to build a rapport with lots of different types of customers
7. Excellent communication skills - both verbal and written
8. Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
9. Confidence to manage your workload and any issues professionally and calmly
10. Embrace and support our culture
11. Minimum 5 GCSE, Grades A-C including English and Maths, degree level preferred.
12. Computer Literate
Further Information
As well as a competitive salary we offer the following benefits -
13. Competitive holiday allowance with the annual option to buy additional days
14. Death in Service benefit of x4 salary
15. Company pension scheme
16. Enhanced maternity and paternity leave packages
17. A flexible benefits package which allows you to add additional benefits to your overall package
18. Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
19. Referral schemes
20. Discounted rates on PIB products
21. We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
22. We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
23. PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
24. Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity