Job title Water Quality Technician Ref 45105 Division Asset Operations & Capital Delivery Location Woodford - E17 4AE Contract type Permanent Full/Part-time Full-time Hours 38 hours a week Salary Competitive starting salary of £29,349 per annum. Job grade A Closing date 29/04/2026
This is a fantastic opportunity to step right into the heart of our operation, representing Thames Water out in the field and playing a vital role in safeguarding the quality of our water. Every year, we carry out over 500,000 checks on samples taken from treatment centres, reservoirs, and across our network — all to ensure the water reaching our customers’ taps is clean, safe, and of the highest standard.
What you’ll be doing as a Customer Water Quality Officer
* You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
* Your main job will be testing water samples in domestic homes and businesses.
* You’ll oversee the management of your sampling records and maintenance of sampling equipment, ensuring they are kept to industry standards.
* You might also assist with investigating supply issues or customer complaints now and again.
Base Location: Woodford - E17 4AE
Working Hours: 38 hours a week –
8 am-4 pm on normal days
8 am -5.15 pm except on a rostered day, plus any call-outs
8 am -3.15 pm at weekends, plus any call-outs
What you should bring to the role
* We need someone who’s done a bit of driving and is confident in a medium-sized vehicle in busy areas with a high volume of traffic.
* You will have a customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
* You must have a clean manual driving licence.
* Good at planning your routes, are organised and happy to set up your day and work by yourself.
* It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
* Good computer literacy and attention to detail, as this is a technical role that requires you to follow detailed procedures.
What’s in it for you?
* Competitive starting salary of £29,349 per annum.
* Use of a company van for business purposes.
* Annual Leave – 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
* Performance‑related pay plan directly linked to company performance measures and targets.
* Generous Pension Scheme through AON.
* Access to a range of benefits to support health and wellbeing, finances— including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.
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