Customer Relationship Manager
Job Description
Based: London or home‑based. Salary: up to £40k. Hours: Permanent, full time – 37.5 hours per week.
Are you a strategic, results‑driven professional with a passion for business development and relationship management? Do you have a proven track record of delivering revenue growth and expanding client portfolios? If so, LIBF, part of Walbrook Institute London has an exciting opportunity for you!
About the Role
As a Relationship Manager, you will play a pivotal role in driving revenue growth, expanding existing client relationships, and acquiring new business. You’ll be responsible for promoting our regulatory and professional qualifications, training programmes, and apprenticeship programmes to leading financial institutions.
Reporting to the Director of Financial Services, you will not only thrive in your own role but also contribute strategically to the broader success of LIBF’s Financial Services Team.
Key Responsibilities
* Develop and execute client strategies to grow revenue and student numbers.
* Expand relationships with existing clients, identifying opportunities for qualification registrations across the whole of Walbrook Institute.
* Drive new business development, building a strong pipeline of prospective clients.
* Lead high-impact presentations and pitches to secure new business.
* Work closely with Learning & Development teams within financial institutions to create customised learning pathways for academies and apprenticeship schemes.
* Support the Director of Financial Services in implementing business development strategies.
What We’re Looking For
* Proven experience (3 to 5 years) in corporate relationship experience in B2B business development and consultative sales, ideally in financial services or professional education.
* Strong commercial acumen with a track record of achieving revenue growth targets.
* Exceptional relationship‑management skills with the ability to engage senior stakeholders.
* A strategic thinker who can identify and develop new business opportunities.
* Excellent presentation, negotiation, and communication skills.
Why Join Us
* Impactful Role: Play a key part in the strategic growth of LIBF’s corporate and professional qualifications.
* Career Progression: Work closely with senior leadership and gain exposure to high‑profile clients.
* Flexibility: London‑based or remote working options available, with UK-wide travel.
* Rewarding Package: Competitive salary plus performance‑based bonus.
If you’re ready to take on a dynamic, forward‑looking role that will allow you to drive growth and make a real impact, we’d love to hear from you!
Apply now and be part of shaping the future of financial services education.
To apply, please submit your CV and a covering letter via the careers section in Bob. CVs without a covering letter will not be considered.
Closing date: 4 May 2026. Interviews: TBC.
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