Patient Administrator | Seaham PSC | Seaham | Full Time | Permanent | £12.26 per hour plus enhancements and excellent benefits.
Please note that these vacancies are based in our new Patient Support Centre in Seaham, County Durham
Due to a period of innovation, Spire are opening a state of the art Patient Support Centre in the heart of Seaham, we have a number of Administrator and Customer Service vacancies available in our new hub for people looking to develop or begin their healthcare career.
Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 7pm Monday to Friday with occasional Saturday shifts.
Please only apply if you can commit to this!
As a PSC Administrator, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.
Duties and Responsibilities:
1. Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
2. Manage the telephone lines in an effective and timely manner
3. Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
4. Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
5. Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
6. Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter
Who are we looking for:
7. Demonstrable literacy and numeracy skills
8. Track record of successful delivery in a similar role, in an office and / or customer service environment
9. Experience of handling high call volumes in a fast paced environment
10. High level of PC literacy and experience of using multiple systems and programmes
11. Excellent interpersonal and communication skills
12. The ability to work effectively as part of a team
13. Able to work under pressure and to tight deadlines, with good organisational skills
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
14. 35 days annual leave inclusive of bank holidays - pro rata
15. Employer and employee contributory pension with flexible retirement options
16. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
17. Free Car park
18. Free DBS
19. Free Uniform
20. Private medical insurance
21. Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
22. Driving clinical excellence
23. Doing the right thing
24. Caring is our passion
25. Keeping it simple
26. Delivering on our promises
27. Succeeding and celebrating together