Kinetic PLC are proud to support one of our clients in the recruitment of an Order Processing Administrator to join their team at their Peterborough site. This is a temporary opportunity to provide essential administrative support to the Customer Order Management team. The role is non-customer facing and focuses on processing orders, maintaining accurate data, and supporting the full order lifecycle to ensure smooth operations.
Location: Peterborough (Hybrid – 3 days onsite)
Contract: 6 months
Start Date: May 2026
Pay Rate: £12.82 per hour
Hours: 37.5 per week (flexible office hours)
Key Responsibilities
* Process customer orders accurately and within set deadlines
* Allocate parts to orders within internal systems
* Prepare and distribute export and shipping documentation
* Maintain and update customer and order data to ensure accuracy
* Carry out data cleansing activities across systems
* Support order lifecycle tasks such as new customer setup and credit/debit processing
* Produce and distribute internal reports
* Provide general administrative support including filing, scanning, and document handling
* Identify and escalate any issues or delays in a timely manner
* Suggest improvements to processes where possible
Performance Expectations
* Achieve a high level of accuracy in order processing
* Process around 24 orders / 90 lines per day
* Complete the majority of service requests within 4 hours
* Develop knowledge across multiple regions
Skills & Experience
* Previous experience in order management or a similar role is beneficial
* Comfortable carrying out repetitive tasks with strong attention to detail
* Good IT skills, including Microsoft Office
* Well organised with the ability to manage workload effectively
* Able to follow processes and work within structured guidelines
Key Competencies
* Results-driven with a focus on meeting targets
* Clear and effective communication skills
* Strong attention to detail and accuracy
* Willingness to learn and develop
* Understanding (or willingness to learn) of order processing and systems
Education
* GCSEs (or equivalent) or relevant work experience
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