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Customer Service Expert - Government (No weekends, No Bank holidays - Fully remote), Newcastle-upon-Tyne, Tyne and Wear
Client: Teleperformance
Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
Would you like to make a difference to someone’s life?
Are you driven to serve a real purpose, helping people as we face the hardships of the cost of living crisis?
If yes, then this role is for you.
We are looking for experienced Full-time Inbound Telephone Customer Service Specialists to join our TP family for a Government campaign.
Role: Customer Service Specialist
Site: Work at home (full-time)
Start Date: 21st July
Contract: Full-Time Permanent
Training: 10 days, Monday to Friday, 9am-5:30pm
Hours: 37.5 hours/week
Shifts: Monday – Friday, 8:00am to 6:15pm (various shifts)
Full equipment provided
NO WEEKEND WORK and NO BANK HOLIDAYS
Salary: £23,804 PA (£12.21ph)
Role Responsibilities:
* Provide excellent service to a diverse range of customers and employers.
* Assist customers with inquiries about employment status, benefits, payments, and government support.
* Help inform customers about benefit payments to assist with living costs.
Candidate Requirements:
* Strong verbal and written communication skills with attention to detail.
* Ability to establish excellent customer relationships in a fast-paced environment.
* Professional, friendly manner with empathy.
* Customer service experience and target-driven mindset.
* Proficient PC skills and ability to navigate multiple systems.
* Good typing speed and multitasking ability.
Benefits:
* Savings Discounts, Free Online Classes, Wellbeing Resources, Webinars, and more.
* Additional schemes like Cycle to Work, Holiday Purchase, and Workplace Pension.
The role requires vetting to Baseline Personnel Screening Standard (BPSS). Successful candidates will need to provide documents for identity, nationality, criminal records, and employment history checks. All documentation must be completed before starting employment.
If you are interested and meet the criteria, APPLY TODAY. Our recruitment team will contact you within 48 hours.
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