Creative Studio Delivery Management Coordinator
Manchester hybrid, 2 days per week in the office.
Permanent. Full time 37.5 hours per week. Salary £27,100 – £33,800 depending on experience.
We consider all types of flexibility wherever possible, including locations, hours and working patterns.
About Bupa
At Bupa, we focus on helping people live longer, healthier, happier lives. Our in‑house Creative Studio brings that to life through clear, engaging and effective work across the business.
Role Overview
We are looking for a Delivery Coordinator to join the team and help keep that work moving. This is not just about process. It is about enabling great creative work to happen smoothly in a fast‑paced, high‑volume environment.
The Role
Supports the Creative Studio Delivery team to make sure great work gets out the door smoothly, on time and without unnecessary friction. You will work closely with creative, strategy and marketing teams to keep work moving, bring clarity to priorities, and make sure nothing gets lost along the way. You’ll be comfortable with details, systems, workflows and data accuracy, as well as working with people. This role is about helping teams understand what needs to happen next and where to focus.
Key Responsibilities
Workflow & System Administration
* Manage day‑to‑day administration of MMS and Asana across Studio and Social.
* Ensure all briefs are correctly logged, categorised and prioritised in line with agreed intake standards.
* Maintain data accuracy including ownership, timelines, BU allocation and status updates.
* Ensure jobs move through workflow stages without delay or loss of visibility.
* Close projects accurately, ensuring reporting data and metadata are complete.
* Provide first‑line support to teams on system usage and workflow process.
Trafficking & Capacity Visibility
* Support weekly trafficking of work across creative teams.
* Maintain visibility of live workload across Business Units and asset types.
* Flag delivery risks, SLA pressures or prioritisation clashes early to Delivery Managers.
* Support re‑prioritisation discussions using accurate workflow data.
* Contribute to simple, consistent reporting on volume, turnaround times and utilisation.
Intake & Governance Support
* Ensure incoming briefs meet agreed quality and completeness standards before entering workflow.
* Support adherence to intake and prioritisation protocols.
* Track turnaround performance and identify recurring process friction points.
* Support governance documentation and continuous improvement initiatives.
Cross‑Functional Coordination
* Act as an operational link between Delivery Managers, creative teams and BU stakeholders.
* Support status updates and reporting packs where required.
* Ensure agreed timelines and escalation routes are followed.
* Contribute to improvements in ways of working across Studio.
We Are Looking for Someone Who
* Is highly organised but not rigid; you can bring structure without slowing teams down.
* Is comfortable working in a creative environment where priorities can shift.
* Has experience managing workflows, systems or delivery in a studio, agency or in‑house team.
* Is confident working with different stakeholders and can ask the right questions to get clarity.
* Notices when things are about to go off track and steps in early.
* Takes pride in helping good work land well.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.
* 25 days holiday pro‑rata, increasing through length of service, with option to buy or sell.
* Private Medical Health Insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Various other benefits and online discounts.
Equal Opportunities
We are a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will treat you fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
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