Location: Telford, Shropshire Full-time | Fixed-term (6-month contract) 36 hours per week
Starting salary: £28,499.29 per annum
Closing Date: 29th July 2025
Ready to take your next step in a career where people come first?
Join a team that makes a real difference — every single day.Whether you’re looking for a fresh challenge or a secondment opportunity, this is your chance to be part of something truly meaningful.
At Housing Plus Group, We Create Places People Are Proud to Call Home — and it all starts with you.
The Opportunity
As part of our growing Customer Contact Centre team, we’re look ing for a n umber of Customer Resolution Coordinators to bring warmth, clarity, and efficiency to every customer interaction .You'll be at the heart of resolving queries, managing appointments, and ensuring our customers feel supported and informed from the very first call.
Our contact centre operates between 08:00 and 20:00, seven days a week, so while you'll work a regular shift pattern, flexibility is key.
What You’ll Do:
* Be a first point of contact, handling customer queries with care and confidence
* Plan appointments and coordinate diaries for our maintenance team using IT systems
* Provide clear communication and timely updates to customers
* Ensure every enquiry is resolved quickly and efficiently
* Build strong working relationships with both customers and trade colleagues
What You’ll Bring:
* Experience within a customer-focused environment
* Excellent IT skills and attention to detail
* Strong communication abilities — verbal, written, and face-to-face
* Flexibility and great organisational skills
* Minimum of 2 GCSEs (or equivalent) in Maths and English
What You’ll Get in Return:
* Starting annual leave of 22 days (rising to 30) + bank holidays
* Flexible, friendly and supportive team environment
* Access to private health care options
* Life assurance & enhanced family-friendly leave
* Wellbeing support (financial, physical, mental)
* Staff discounts, cycle-to-work scheme, and free on-site parking
* Live it – show understanding and compassion
We’re building something special and need talented people to helpleadthe way. There’s never been a better time to join us and make a real difference.
We arecommittedto building aninclusiveworkplace where everyone feels they truly belong.We believe that people perform at their best when they can be themselves, and fostering a culture of inclusion is not only the right thing to do—it’s vital to our success.We value diversity as a driver of creativity and innovation and promote equality of opportunity through fairness and inclusivity in everything we do.
Ourcommitmentis reflected in the support we offer all employees, including active employee networks such as our LGBTQ+ group, Disability Positive, Heritage and Culture network, and our Allies network. We welcome and encourage applications from candidates of all backgrounds.
️ How to Apply
If this sounds like the right role for you, click the Apply Now button above. For any queries, reach out to our Recruitment Team at: Recruitment@wrekin.com
Internal Applicants: Please inform your current line manager of your interest in this role as part of the application process.
"Please be aware that interviews will be conducted throughout the advertising period, and the vacancy may close earlier than the stated deadline if a suitable candidate is identified."
Be the reason someone feels heard, cared for, and proud to live in one of our homes. Apply today — your next chapter starts here.
The following content displays a map of the job's location.
* Job Reference wrekinhousinggroup/TP/693/258
* Contract Type Full Time / Fixed Term
* Closing Date 30 July, 2025
* Job Category Managed Services Unit
* Business Unit Managed Services Unit
* Location Old Park - Telford, United Kingdom
#J-18808-Ljbffr