Your newpany
Working for an independent regulator of social care and childcare, who registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.This multi-skilled team provides a delivery and frontline customer service team to members of the public, service users and their families and providers. The team also perform the critical function of supporting internal teams to undertake their duties of registration, enforcement and inspection.
Your new role
1. Provide a high-quality frontline customer support service, answering and logging calls, providing online support to customers, triaging emails, logging concerns and carrying out a variety of administrative tasks to assist the Connect Support Manager to deliver the functions of the connect team.
2. Undertake a variety of administrative tasks, includingpleteness checking online applications, notifications and overseeing mailboxes, supporting to support the delivery of functions for the registration and inspection teams.
What you'll need to succeed
3. Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases.
4. Excellent written and verbalmunication skills to effectively deal with a range of internal and external colleagues, including senior managers.
5. Must pass a Basic DBS check.
6. Must be local to Carmarthen or Merthyr as this will be the base office location and there will be requirements to attend the office for training and to deal with post andpliance checks.
What you'll get in return
7. £ per hour
8. 6 month role, may be an opportunity to apply for permanent roles.
9. Hybrid working
10. DBS check is covered by the agency.