Crossness - Abbey Wood, South East London - SE2 9AQ
Job title Waste Network Engineer Ref 45278
Division Asset Operations & Capital Delivery
Location Crossness - Abbey Wood, South East London - SE2 9AQ
Contract type Permanent
Full/Part-time Full-time
Hours 38 hours per week
Salary Offering a salary up to £32,000 per annum depending on skills and experience + overtime and a van and a fuel card
Job grade A
Closing date 03/06/2026
What you will be doing as a Waste Network Engineer?
* Putting the customer at the heart of your work; meeting with customers and stakeholders, resolving issues or disputes over ownership.
* Providing technical expertise and raising the required repair or maintenance work to resolve the customer’s issue.
* Liaising closely with customer and stakeholder representatives.
* Working in accordance with Thames Water processes and procedures including operational standards, health and safety and street works legislation.
* Attending reactive emergencies (e.g. sewer flooding/pollution), managing our customers and prioritizing work on site to mitigate and subsequently resolve the issue as quickly as possible.
* Completing ancillary inspections on a range of assets including manhole covers, balancing ponds, outfalls, vent pipes and pumped main air valves.
* Acting as a local network expert, sharing information regarding network, safety, health and environmental issues as well as high value repair works.
* Working with the Asset Damage Investigator to collate evidence of 3rd party damage to our sewer networks, aiding with the subsequent recharges.
* Attending meetings with external stakeholders to discuss planned works and how best Thames Water can support these.
* Overseeing contractors to ensure they are adhering to company policies and procedures.
* You will take personal ownership of customer concerns including customer visits, working closely with stakeholder liaisons, responding to queries and providing a scope of works to resolve issues, with the support of senior technical staff.
* You will ensure compliance with all relevant regulations and standards including safety, health and environmental legislation, supporting our contractors carrying out repair and maintenance of the sewerage network.
* The successful post holder will act as a local network expert for a specific geographical area within the South London Waste region but will be expected to travel across the area.
* You will also be required to work on a six-week rotating pattern that includes working weekends (one weekend in six) and one week of 24hr standby.
What should you bring to the role?
* Ideally you will either have proven experience in the Waste Water industry or be able to demonstrate at interview a strong interest in the industry, as the technical skills can be taught.
* Due to the fact you will be spending time dealing with contractors, customers and other stakeholders you need to have excellent communication / interpersonal skills.
* This role requires a proactive attitude with good problem-solving skills, a flexible approach to working and the ability to prioritize effectively in a reactive environment.
* The successful applicant should live within the geographical area in which you will be working or be willing to commute to that area for their allocated start time each day.
* You will require a Full UK Driving Licence.
What’s in it for you?
* Offering a salary up to £32,000 per annum depending on skills and experience + overtime and a van and a fuel card.
* 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
* WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
* Benefits on Tap, access to discounts, cashback and instant vouchers.
* Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
* Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
* Ongoing performance development reviews to help you be your best and identify growth opportunities
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