Nhs 111 mental health option call operator

NHS 111 Mental health Option Call Operator

We are the NHS 111/Select the Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.

We are an ageless service operating 24 hours a day, 7 days a week.

The shifts are Early 7-3pm, Late 1-9pm Night 20.45-07.15, the successful applicant will be required to work a mixture of all shifts.

We are currently recruiting for a NHS 111/Select the Mental Health Option Call Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of clinicians and call operators responding to Sussex-wide callers who require support for their own or others mental health difficulties.

All work is telephone based at our offices in Worthing.

Main duties of the job

As an NHS 111/Select the Mental Health Option Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalated to a clinician or signpost to services across Sussex.

We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.

There is no appointment system so the work is fast‑paced and varied.

Job responsibilities

To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.

Requirements

• Excellent interpersonal and communication skills
• Experience of working with people with mental health needs
• Comfortable working in a fast‑paced and varied and demanding role
• Ability to work flexible hours, to include evenings, weekends and nights
• Able to work autonomously
• Ability to travel and work from an office base in Sussex

Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.

Person Specification

Knowledge / Experience

• Demonstrate current experience of working with people with mental health problems
• Working knowledge of mental health policies and procedures
• Demonstrate experience and understanding of risk management in mental health
• Child and adult safeguarding procedures
• Change management skills and ability to organise and prioritise their workload
• Demonstrate ability to enhance care through evidence based knowledge
• Demonstrate professional development relevant to the specific care group
• Additional training in mental health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,392 to £31,157 a yearpa / pro rata for part time

We encourage flexible working. We know that a positive work/life balance brings about huge health‑related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, part time hours, if it works for you and works for the role, we’ll do our best to make it happen.