Summary
We’re looking for a Service Team Member to join us at South Milton Sands Car Park to support our visitors to the beach with their trip to the beach. Working out of the little hut in the car park for a few hours a day across weekends and holidays, you will be keeping our car park operating efficiently, perhaps helping people find a parking space, talking to them about membership or assisting with the car park machines. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service at a busy and stunning seaside location.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a team of two, alternating shifts at peak times, usually for up to four hours on weekends and in holiday periods. .
What you'll be doing
The core part of your job is to give vital and positive support to visitors using the car park, wherever you’re needed, with a focus on greeting and helping visitors. You’ll work, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, and answering questions to help people get the most out of their visit.
Who we're looking for
We’d love to hear from you if you’re:
1. focused on giving great service to everyone you meet
2. confident speaking with visitors and solving problems
3. a team player, but also happy to work on your own initiative
4. well-organised, adaptable, and flexible to work across different sites
5. willing to learn new skills and work towards shared goals
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places