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Appointment Coordinator
The closing date is 28 July 2025
An exciting opportunity has arisen to join the Wirral University Teaching Hospital on a permanent term basis
The post holder will work as part of a team to maintain an accurate booking system for all patients attending the Outpatients Department. The role is part of Access and Performance and requires enthusiasm and flexibility as well as a willingness to adapt to change.
Applicants should be hardworking and have good IT skills. They should have a good understanding of RTT.
Main duties of the job
* Book and advise patients of appointment following agreed protocols.
* Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand.
* To assist in the production of waiting time statistics.
* First port of call for appointment queries, escalating any complaints to appropriatemanager as required.
* Check in patients ensuring correct personal details are held in Cerner making any updates necessary to the records.
* Status appointments once complete ensuring any further actions are undertaken in line with the Trust's Patient Access policy.
* Send out any relevant documentation to patients regarding their appointment and care.
* Liaise with other departments where necessary.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job responsibilities
Please see Job overview & attached Job description for further information about the Appointment Coordinator position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
* Minimum of 5 GCSE's at Grade A*-C, including Maths and English
* At least 12 months experience of working with the public
* ECDL or equivelent
* Experience of working in the NHS
Knowledge and Skills
* Excellent communication skills, both written and verbal
* Excellent customer care skills
* Knowledge of Government targets
* Good organisational skills
* Good working knowledge of Cerner
* Knowledge of Trust rules regarding confidentiality
* Knowledge of Trusts procedures of dealing with complaints
Personal Attributes
* Ability to work well within a Team
* Polite, friendly approachable and self-motivated
* Understand when to seek support and advice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Wirral University Teaching Hospitals NHS Trust
Address
Arrow Park Hospital and Clatterbridge Hospital
Arrow Park Hospital and Clatterbridge Hospital
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