Financial Crime Transaction Monitoring Team Lead
GoHenry, Farnborough, England, United Kingdom
Overview
GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with PixPay and Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood.
Responsibilities
* Be the go-to person for our UK & US team of Financial Crime Transaction Monitoring Assistants
* Oversee the planning of the department’s legal and operational training requirements
* Support the Financial Crime Manager in creating and maintaining departmental reports
* Be a point of escalation for customer account activity whilst supporting our Member Services and Operations Teams to resolve customer issues quickly with a Financial Crime perspective
* Lead Financial Crime Team meetings
* Oversee the quality assurance programme and the performance KPIs of the Transaction Monitoring function such that it operates efficiently and effectively at all times
* Where required, assist with the performance of customer screening against PEPs & Sanctions Lists
* Manage the execution of chargeback strategy, analysis of outcomes, patterns, and overall performance
* Manage the liaison with Banks & Police on DPA requests while taking full responsibility for the Internal and External SAR process
* Cover additional departmental tasks as and when necessary
Qualifications
* 2+ years of experience leading a transaction monitoring function in the online payment and fraud prevention environment
* Experience delivering staff training, monitoring staff performance & development
* Experience managing policy and process regarding reviewing PEPs and Sanctions
* A proactive and collaborative attitude in working with multiple internal departments, with an ability to work under pressure making quick, but informed decisions
* Strong analytical skills with proven ability to measure and achieve performance goals
* Expert time management and attention to detail
* Strong Excel skills with a proven ability to design reports and implement structured workflow
* Fluent in English across both spoken and written communications
We are looking for someone who is a self-starter, motivated to kick-start projects, welcomes challenges, seeks feedback from others, asks “How can I help” and then “How can we make this better”, and shows perseverance on long-term goals, and generally goes above and beyond in their work.
What’s in it for you?
All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), and great company events local and abroad.
About GoHenry
We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works. All while our unique built-in controls give parents total peace of mind.
We’re proud to say…
* We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023
* We’re one of Tech Track’s top 50 fastest-growing UK companies
* We won the Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023
* We won the Tech for Good award at the Better Society Awards 2023
* Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts
GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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