Head of Operations (Fulfilment & Logistics) | Greater Manchester | £90k
A high-growth, founder-led consumer brand is looking for a Head of Operations to take full ownership of warehouse, fulfilment and outbound logistics.
The business has scaled rapidly through digital channels and now needs a leader who can bring structure, improve performance, and build an operation that can handle continued growth and demand volatility.
This is a hands‑on leadership role with real influence, combining strategy, execution, and team leadership.
The Role
* Own the operation end‑to‑end, from inbound stock through to customer delivery
* Lead a fast-paced warehouse and fulfilment function, improving speed, accuracy and efficiency
* Take full ownership of 3PL and carrier relationships - including SLAs, performance and commercial terms
* Build strong, accountable partnerships while holding providers to high standards
* Develop capacity plans to handle peaks, promotions and demand spikes
* Shape the logistics network (in‑house vs outsourced, future scalability, automation)
* Lead and develop operational teams, creating clear accountability and structure
* Work cross‑functionally to align operations with trading plans and growth
What Success Looks Like
* A scalable, well‑structured operation with clear ownership
* Strong 3PL and carrier performance
* Improved fulfilment speed, accuracy and delivery
* Reduced operational firefighting during peak
* An operation that supports, not limits, growth
About You
* Proven experience owning warehouse and logistics operations end‑to‑end
* Background in high‑volume e‑commerce, retail or consumer brands
* Strong experience managing 3PLs and carrier relationships
* Comfortable operating at both strategic and hands‑on levels
* Calm, decisive, and able to deliver in fast‑moving environments
Why Join
* True ownership of operations
* High‑growth, high‑impact environment
* Opportunity to build and scale a best‑in‑class function
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