'Haslams have created a culture where I feel valued and listened to'. That's what one of our Property Managers recently said about their role with us. So, if you want to be part of an amazing team, are proactive, self-motivated, and have experience in any Customer Service role, Lettings or Property Management then why not consider joining Haslams? This is a fantastic opportunity to be part of our experienced team within a leading Letting and Estate Agency, based at our landmark Reading office. Our vision is to be the best estate agency services business and to achieve this we aim to provide the very best customer experience at all times. You will help us achieve this through great customer service and problem solving skills. Key Responsibilities Be an asset manager for our Landlord clients by looking after their properties Build and maintain effective relationships with Landlords and Tenants Ensure that all parties are communicated with effectively Managing the tenancy journey from inventory, check in to check out, including accurate record keeping for utility changeovers To keep and maintain accurate records within our chosen software Control movement of keys and sign in/out keys to contractors along with tenant keys Control the maintenance workflow from notification of a problem through to the invoice being paid and any guarantees being accurately recorded To conduct or oversee regular property visits carried out by our either yourself or our dedicated inspection clerks and report to the landlord on the condition of the property To ensure that check outs are processes in a timely manner to ensure deposits can be returned as quickly as possible Following and working by industry legislation and best practice Working pattern Monday to Thursday 8:30am to 5:30pm 5pm early finish on a Friday Ideal qualification and requirements Experience in Lettings, Property Management or customer service ARLA Propertymark technical award or equivalent desirable, but not essential. We will support you to gain your industry qualifications. Full driving licence Our customers, employees and community are all incredibly important to us, and we aim to provide a great working environment that enables people to thrive and be recognised and rewarded on merit. What's in it for you? We encourage employee reward, development and training and provide benefits including: Competitive salary of £27,000 to £35,000 depending on experience Further increase your earnings through annual bonus', uncapped commissions on cross selling, customer service reviews and recruitment incentives Option of hybrid working once you are working at a suitable level. Work one day per week from home if desired. Contributory pension scheme totalling 9% of basic salary Salary sacrifice Cycle to Work, Tech and Home scheme Discounts and wellbeing platform Employee Assistance Programme Holiday allowance increasing with length of service Generous time off over the Christmas period on top of your usual holiday allowance Holiday trading scheme Enhanced parental leave pay, subject to minimum length of service requirements Company sick pay increasing with length of service Interest free employee loans for those unexpected life events at the discretion of the company Regular team updates and socials! If you have any queries before applying please feel free to email or call Hannah Jackson on 01189601076 or peopleandculture@haslams.net Interested? Click the 'Apply' button No agencies please