Job ID: 4661 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow.
Tasks
* Administer export and UK shipments using Dachser’s Coregate, Active Report, and customs systems
* Manage a customer portfolio to ensure service expectations are consistently met
* Provide professional and clear communication with customers via phone and email
* Collaborate with internal teams to maintain agreed service levels
* Proactively inform customers of any issues and propose alternative solutions
* Respond promptly and accurately to customer inquiries
* Maintain accurate records for tracking and analysis
* Generate error and KPI reports using relevant reporting tools
* Understand customs procedures and resolve related queries
* Address and resolve customer complaints with professionalism and empathy
* Foster a culture of trust and quality service within the team and with customers
* Conduct occasional customer visits for service reviews and relationship building
Qualifications
* Excellent communication skills, able to clearly convey information to customers and colleagues
* Ability to influence and build relationships across all levels of the organisation
* Strong listening skills with empathy to understand customer and team needs
* Effective problem-solving and analytical capabilities
* Good understanding of the logistics and outbound operations
* Strong attention to detail and accuracy in all tasks
* Flexibility to adapt communication style to different situations
* A high level of customer service focus and professionalism
* Ability to work efficiently in a fast-paced environment
* Proven ability to build and maintain professional relationships
* Proactive and self-motivated with strong initiative
* Competent IT skills, including experience with relevant systems
* Previous experience in customer service or logistics administration
Benefits
* Employee Assistance Programme - helping you deal with personal problems that might adversely impact your work performance, health and wellbeing
* Employee discounts – with access from day one to a multitude of discounts for holidays, high street fashion, supermarkets, gym memberships, insurance, and so much more
* Pension – an efficient and flexible pension plan that you pay into based on your pensionable salary and your level of contribution. You also benefit from tax relief
* Health – we offer free eye-tests and money off vouchers
* Life Assurance - Death In Service benefit
Georgia Langley
Rochdale, Rochdale Logistics Centre, DACHSER Ltd.
At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.