Customer Service Advisor – Contact Centre
Location: Redcar Contact Centre
Salary: Basic £25,396 – Uncapped Bonus Structure
Hours: 40 per week (including weekends)
Requirements: Must currently work within a customer services based role to be considered.
As our business continues to grow year on year, we are now looking for a Customer Service Advisor to join our busy and successful Contact Centre. If you're passionate about delivering outstanding customer service and keen to make an impact in a fast-paced environment, we want to hear from you.
What You'll Be Doing
* Handling inbound and outbound customer calls within the contact centre
* Achieving individual and team Service targets
* Providing tailored advice and product information to customers
* Delivering an exceptional standard of customer service at all times
* Ensuring all work complies with internal policies and Health & Safety procedures
* Working closely with team members and management to maximise performance
What We're Looking For
* Previous or current experience in a contact centre or telephone-based customer services role
* Strong time management and organisational skills
* Target-driven with a proven record of achieving KPIs
* Positive attitude with a flexible and proactive approach
* Excellent communication skills, both written and verbal
* A team player who is committed to customer satisfaction
What We Offer
* Basic salary of £25,396 + Uncapped bonus structure.
* 40-hour working week (including weekends)
* 24 days' holiday plus bank holidays (increasing with length of service)
* Medicare cash plan (includes same-day access to an online GP, plus dental and wellbeing support for you and your children)
* Access to discounted shopping, gym memberships and dining
* Participation in regular personal and team incentives
* Ongoing training and career development opportunities within a growing business
If you are looking to join a team where your efforts are recognised and rewarded, apply today and become part of the Drive Motor Retail success story.
Job Types: Full-time, Permanent
Pay: From £25,396.00 per year
Benefits:
* Bereavement leave
* Company pension
* Employee discount
* Free flu jabs
* Store discount
Application question(s):
* We are looking for people that have previous or current experience within a fast paced and busy environment. Do you have experience within a fast paced environment with high call volumes?
Work authorisation:
* United Kingdom (required)
Work Location: In person