Join to apply for the Room Service Waiter role at Holiday Inn London - Kensington High Street
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Join to apply for the Room Service Waiter role at Holiday Inn London - Kensington High Street
Overview
We are seeking a professional and service-driven Room Service Waiter/Waitress to join our busy Food & Beverage team. This is a guest-facing role where attention to detail, discretion, and efficiency are key. You will provide a seamless in-room dining experience, from taking orders through to delivering food and beverages, ensuring that every guest enjoys five-star service in the comfort of their room.
Overview
We are seeking a professional and service-driven Room Service Waiter/Waitress to join our busy Food & Beverage team. This is a guest-facing role where attention to detail, discretion, and efficiency are key. You will provide a seamless in-room dining experience, from taking orders through to delivering food and beverages, ensuring that every guest enjoys five-star service in the comfort of their room.
Key Responsibilities
* Deliver an exceptional in-room dining service with warmth, efficiency, and professionalism.
* Take guest food and beverage orders accurately and confidently via phone or in person.
* Set trays and trolleys to the hotel’s presentation standards, ensuring food and drinks are delivered promptly and with elegance.
* Provide knowledgeable recommendations on menu items, including dietary options.
* Anticipate guest needs and respond quickly to requests, maintaining a discreet and professional manner.
* Liaise closely with the kitchen and F&B teams to ensure smooth and efficient service.
* Clear trays and trolleys from guest rooms and corridors promptly, ensuring cleanliness at all times.
* Ensure all guest amenities are deliveries as required.
* Handle guest concerns or complaints professionally, ensuring swift resolution.
* Adhere to health, safety, and hygiene standards, as well as all departmental SOPs.
**Skills & Experience Required**
* Previous experience in Food & Beverage, ideally within a hotel environment.
* A genuine passion for hospitality and guest service.
* Excellent communication and interpersonal skills.
* Strong attention to detail with a focus on presentation and standards.
* Ability to manage multiple tasks and deliver under pressure in a fast-paced environment.
* A positive, proactive, and team-focused attitude.
* Flexibility to work shifts, including early mornings, late evenings, weekends, and bank holidays.
What We Offer
* Competitive hourly pay plus service charge opportunities.
* Meals on duty and uniform provided.
* Colleague discounts across the hotel and wider IHG group.
* Great opportunities for training, development, and career progression.
* Be part of a professional and supportive Food & Beverage team in a central London hotel.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Food and Beverage Services, Hospitality, and Restaurants
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