Job Title: Team Leader
Department: TBC
Management Responsibility for: 18 Specialist
Travel Required: N/A
Reports to: ACCM
Location: Gateshead
Contract Type: Permanent
Grade: TL (Grade TBC)
The Role:
You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enablingthem to succeed against qualitative and quantitative targets, whilst ensuring full compliance t click apply for full job details