Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance and many more industry segments. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
We are seeking a visionary and commercially astute Strategic Insights Director to lead our Insights & Analytics team. This role is pivotal in shaping the strategic direction of our business by delivering actionable insights that drive growth, enhance customer experience and inform decision-making across the organisation. As a member of the leadership team, you will report directly to the Managing Director and collaborate closely with stakeholders across Marketing, Technology & Data Platform, Finance, Product and Servicing. You will be responsible for transforming complex data into compelling narratives that influence strategy and execution at the highest levels.
Core Responsibilities
* Leadership & Data‑Driven Strategy
o Lead and inspire a team of 15–20 data and analytics professionals.
o Be the voice at company leadership level that drives a business‑wide understanding of the value of high‑quality data, data ownership and insight‑based decision‑making.
o Define and execute the strategic vision for insights and analytics aligned with business goals.
o Act as a trusted adviser to the Managing Director and executive team, providing thought leadership on data‑driven strategy.
* Data Platform Strategy
o Strategic stakeholder in the design and investment decisions for the data Lakehouse platform.
o Ensure the platform meets the organisation’s needs for data‑driven decision‑making.
o Take ownership of the layers of the data platform that enable high‑quality data analysis, insight generation, reporting and dashboarding.
o Deliver a simple and well‑organised platform that serves both technical and non‑technical users through self‑service capabilities.
o Lead data governance efforts and promote data quality, lineage and risk management.
o Develop cutting‑edge platforms and frameworks powered by Large Language Models to uncover new insights and expand strategic thinking.
o Collaborate with data engineering and product teams to ensure upstream data collection, ingestion and transformation processes are effective.
* Insight Generation & Storytelling
o Translate complex data into clear, actionable insights that inform business strategy, product development, marketing effectiveness and customer experience.
o Maintain an understanding of customer behaviour, market trends and competitive dynamics.
* Stakeholder Engagement and Business Partnership
o Partner with Marketing to optimise campaign performance and user segmentation.
o Collaborate with Technology and Data Platform teams to ensure robust data infrastructure and governance.
o Work with Finance to support forecasting, performance tracking and ROI analysis.
o Support Product and Servicing teams with insights that enhance user experience and product innovation.
o Implement an effective and scalable business partnership model between the Insights & Analytics team and each product domain.
* Operational Excellence
o Oversee the development and delivery of dashboards, reports and advanced analytics models.
o Ensure best practices in data quality, governance, security, privacy and compliance.
o Drive continuous improvement in analytics methodologies, tools and processes.
What would success look like?
* Insight‑Driven Strategy: Business decisions across Marketing, Product and Servicing are consistently informed by high‑quality, timely, actionable insights generated by your team.
* Consumer Understanding: A deep, data‑driven understanding of consumer behaviour and needs is embedded across the organisation, leading to measurable improvements in acquisition, retention and satisfaction.
* Operational Impact: Your insights lead to tangible and measurable business outcomes such as increased revenue, reduced churn, improved campaign ROI or enhanced product performance.
* Data Maturity: The business has a robust data infrastructure and governance model in place, with clear data definitions, accessible dashboards and consistent use of metrics.
Qualifications
* Proven experience in data analytics, business intelligence or strategic insights, ideally within a consumer‑facing financial services or technology environment.
* Strong leadership experience, including managing technical and multidisciplinary teams.
* Exceptional stakeholder management and communication skills, with the ability to influence at all levels.
* Deep understanding of data science, statistical analysis and data visualisation tools.
* Experience contributing to the design and rollout of a modern data platform, ideally one designed for use with consumer data.
* Commercial acumen and a strategic mindset, with a track record of driving business impact through insights.
* Knowledge of Data Governance principles and methodologies, and experience of working within governance frameworks in a large organisation.
* Experience working in agile, cross‑functional environments.
* Degree in a quantitative field (e.g., Economics, Statistics, Data Science, Business Analytics); an advanced degree is preferred.
Benefits package includes:
* Flexible work environment, working hybrid or in the office if you prefer.
* Great compensation package and discretionary bonus plan.
* Core benefits include pension, Bupa health care, share‑save scheme and more.
* 25 days annual leave with 8 bank holidays and 3 volunteering days (additional leave can be purchased).
Experian is proud to be an Equal Opportunity and Affinity Action employer. Innovation is an important part of Experian’s DNA and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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