[Royal Mail]
Job reference 339283
Sales Business Analyst / Product Owner (Salesforce & Product)
Competitive salary plus car allowance, healthcare, annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Farringdon Hybrid working London Farringdon x3 days a week in the office.
Royal Mail is one of the UK’s most trusted brands, delivering to over 30 million addresses nationwide. As a Business Analyst within Royal Mail Group Technology (CRM Portfolio), you will play a key role in shaping and delivering technology solutions that support our commercial and customer operations.
Working within a Sales/CRM-focused domain, you will collaborate with stakeholders across Sales, Commercial, Technology, and Product teams to understand business needs, define requirements, and deliver solutions that drive measurable value.
This role combines strong Business Analysis capability with product ways of working, operating in an evolving Agile, product-aligned environment. You will contribute to the continuous flow of value across squads by translating business objectives into epics, features, and user stories, ensuring work is well-defined, prioritised, and ready for delivery.
You will act as a critical bridge between business and technology, supporting both change initiatives and product-based delivery, with a particular focus on CRM platforms (including Salesforce) and sales processes.
Key Accountabilities
Core Business Analysis
* Facilitate workshops to elicit, challenge, and refine business, functional, and non-functional requirements
* Translate business needs into clear, high-quality outputs including:
o Process flows (BPMN/UML)
o Requirements documentation
o User journeys and service maps
* Ensure traceability of requirements across the delivery lifecycle
* Collaborate with architects, developers, test teams, and suppliers to ensure solutions are feasible, scalable, and aligned to business outcomes
* Support impact assessments, risk identification, and change control
* Contribute to business case development and benefit tracking
* Build strong stakeholder relationships across Sales, Commercial, and Technology teams
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Product & Agile Responsibilities
* Partner with stakeholders to define business outcomes and value-driven priorities
* Translate objectives into epics and features aligned to the product roadmap
* Break down epics into delivery-ready user stories with clear acceptance criteria
* Support backlog creation, refinement, and prioritisation in collaboration with Product teams
* Act as a key point of contact within squads, providing clarity to developers and testers
* Participate in Agile ceremonies (refinement, sprint planning, reviews)
* Continuously iterate requirements based on feedback and evolving priorities
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Skills & Experience
Essential
* Proven experience as a Business Analyst within technology delivery environments
* Strong experience working with Sales, CRM, or Commercial domains
* Hands-on experience in requirements elicitation, documentation, and stakeholder management
* Experience working in Agile or hybrid delivery models
* Ability to write user stories and acceptance criteria aligned to business value
* Strong analytical thinking and problem-solving capability
* Excellent communication and stakeholder engagement skills
* Proficient in tools such as Jira, Confluence, Visio, PowerPoint, Excel, Word
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Desirable
* Experience working with Salesforce (Sales Cloud or similar CRM platforms)
* Exposure to product-led environments and product operating models
* Experience in data-rich or complex enterprise environments
* Familiarity with SAFe or similar frameworks
* Domain experience in logistics, delivery, or e-commerce
* Understanding of data privacy, compliance, and regulatory considerations
* Relevant certifications (BCS, IIBA, Agile)
* About the role
*
About You
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 22nd June 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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