We're looking for two part time friendly, proactive Care Navigators to be the welcoming face of our practice and the vital first point of contact for our diverse patient community. In this role, youll support patients in accessing the right care at the right time, working closely with our clinical and admin teams to help deliver high-quality, compassionate services.
If you're passionate about people, love solving problems, and thrive in a fast-paced environment, wed love to hear from you. In return, we offer a supportive team, opportunities for training and progression, fantastic staff incentives and the chance to make a real difference every day.
Main duties of the job
Act as the first point of contact for patients, both inperson and over the phone, providing a welcoming and professional service
Signpost patients to the most appropriate service orhealthcare professional, using practice protocols and clinical triage systems
Manage appointment bookings, cancellations, and queriesusing the practices clinical system
Work closely with GPs, nurses, and other team members toensure smooth coordination of patient care
Handle sensitive information with confidentiality andprofessionalism
Support patients in navigating health and communityservices, promoting self-care where appropriate
Help maintain accurate patient records and contribute to theefficient running of the reception and admin functions
About us
The Arch Medical Practice is a large, well-established GP surgery located in Hulme, just a short distance from Manchester City Centre. Were proud to serve a diverse community and are committed to delivering excellent, inclusive, and compassionate healthcare.
Our team includes experienced GPs, practice nurses, healthcare assistants, clinical pharmacists, care coordinators, mental health workers, and a dedicated admin and reception team. We work closely together in a supportive, friendly, and collaborative environment where everyones contribution is valued.
The atmosphere at the practice is welcoming we believe in pulling together as a team, supporting one another through challenges, and celebrating our successes. Our culture is built on respect, teamwork, and a shared passion for delivering high-quality care.
What we offer:
A warm, inclusive, and supportive team environment
Flexible working options to support worklife balance
Regular team meetings and wellbeing check-ins
Ongoing training and development opportunities
A modern, purpose-built building with great facilities
Staff social events and team-building activities
The opportunity to make a real and lasting difference in our community
Whether youre just starting out or bringing valuable experience, youll be welcomed, supported, and encouraged to thrive at The Arch Medical Practice.
Job responsibilities
The following are the coreresponsibilities of the Care Navigator. There may be, on occasion, a requirementto carry out other tasks. This will be dependent upon factors such as workloadand staffing levels:
a.Maintain and monitor the practice appointmentsystem
b.Process personal, telephone and e-requests forappointments
c.Answer incoming phone calls, transferringcalls or dealing with the callers request appropriately
d.Signpost patients to the correct service
e.Initiating contact with and responding to,requests from patients, team members and external agencies
f.Code data on the clinical IT system
g.Data entry of new and temporary registrationsand relevant patient information as required
h.Input data into patients healthcare recordsas necessary
i.Direct requests for information, i.e., SAR,insurance/solicitors letters and DVLA forms to the administrative team
j.Manage all queries as necessary in anefficient manner
k.Carry out system searches as requested
l.Maintain a clean, tidy, effective working areaat all times
m.Monitor and maintain the reception area andnotice boards
n.Support all clinical staff with general tasksas requested
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
* Qualified in Phlebotomy
Experience
* Experience of dealing with the general public
* Experience of working in primary care
* Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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